1Dec



It’s nothing but the truth. Telemarketing is the tool you need to get your business going. Tried and tested over the decades, this technique is certified to be the best when it comes to getting B2B leads and opening up new markets for the firm. Professional telemarketers are the best when it comes to meeting people on the phone, and they are at the front-lines when trying to get a job done. This has been taken advantage of by many firms, and this quality of telemarketing is what makes it the best for business.

It can be helped if everyone is still recovering from the dismal performance of the world financial market. Firms these days are still looking for ways to improve their position in the markets they belong to. For this, telemarketing becomes an excellent tool. Telemarketers are the top choice for talking to prospective customers and convincing them that they will need what the sellers are offering on the phone. But that’s not all they can do, since telemarketing is also employed for surveys, interviews, and even coordination for events. They are also the first people that can answer the comments, inquiries and complaints of the people they speak with on the phone.

And there’s the fact the world I still one huge market. People are still willing to spend, considering that things are getting better now. Businesses are more than willing to tap into this latest trend. The only snag that can be obviously seen is informing people that you, the business owner, have what they need and is selling them that. This is an issue of product awareness that plays the main part n the entire telemarketing campaign. It’s just a good thing that telemarketing is around to take care of that.

But really, how does this tactic work? After all, telemarketing is a pretty old marketing strategy by many standards, so it’s a bit hard to understand its charm. Well, to start with, we must see telemarketing more as a strategy to get the job done, in a very different way. It’s not like TV or radio that advertises their wares to everyone, regardless whether they actually need that or not. This common advertising medium simply hinges on the hope that someone from the wide audience will respond to the promotion. Telemarketing is more on a target audience. They choose the people and businesses they want to contact, and prepare well for the first encounter. This level of planning is also what makes B2B telemarketing a prime choice for many firms for their B2B leads. This strategy is actually perfect for finding other firms to do business with.

It’s just too bad that telemarketing has also earned a notorious streak in the world of respectable business. Bad press, and the abuses committed by con artists who use telemarketing, are pretty much the main reason why telemarketing is seen with such disdain by people. It’s really too bad that in this world, there are still people who want to steal money from their unsuspecting victims, and have decided to employ such tactics as the battle scarred telemarketing. It’s just a good thing for all of us that the federal government and the association of telemarketers have decided to put up safeguards to help them get the job done and prevent them from getting things out of hand. How this will turn out in the future will all depend on the vigilance of the ordinary citizen and businesses themselves.

So what do you think awaits you if you use telemarketing? Frankly, the only way for you to find out is to try it.

10Jul

Business owners everywhere can give testaments to prove that marketing is the soul of a business. Without proper marketing, a business is plain dead weight.

There are a lot of ways to approach marketing. There are a lot of strategies available for business owners to think about. There’s mass media, direct mail and telemarketing, just to name a few. Both mass media and direct mail have proven time and time again that the right marketing strategy will give your company that boost it needs. How about telemarketing?

Telemarketing is basically a marketing strategy in which a salesperson comes in contact with a potential customer through the phone. It is the most “personal” type of marketing strategy compared to the other two. Some business owners can also give testaments to prove that hiring telemarketing companies did their company good. Question is, is it the best way there is?

There are pros and cons with hiring a telemarketing company as a part of its marketing strategy. Although it is to be taken into consideration that hiring a telemarketer will generally take a load off the company’s back and is usually the easiest way to help a business grow. Not all business owners have the time to find leads and/or contact its prospective market. This is the telemarketing services bread and butter. Contact centers have employees who spend hours on the phone for its clients, constantly searching for leads and advertising the service or product that your company provides. Some centers also have telemarketers call people who might be a potential customer for a specific service of product. They also set up business appointments for their clients. They use telemarketing lists provided by the client. And due to the nature of the medium, a specific contact center might be able to make hundreds of calls in a day and even if a small part of these calls might actually be quality calls. Clients can actually see a substantial increase in the revenue that the company makes.

In the contrary, if your company already has a steady amount of leads but cannot handle the amount of inbound calls coming in. There are also contact centers offering inbound call center services. A very good example of this are those phantom channels selling stuff ranging from growth enhancers to dog food. The numbers being flashed on the screen are not actually direct lines to the specific company. Instead, the calls are received by an inbound telemarketer who will answer questions regarding a product and can also receive an order all in one call. This kind of telemarketing gives the customer a prompt response, and will be able to satisfy their need for some details. This also offers the customer the convenience of making an order right away as soon as their doubts have been overcome by the telemarketer on the other end of the line.

Albeit all the good things mentioned about telemarketing, there are some negative comments regarding the said strategy. Although modern telemarketing companies are doing all they can to clear their names. People might say its a real pain having somebody call you at the most unexpected of times without notice, but this is straightened out calling the right people looking for the right product.

Business is basically a numbers game. Businesses rely on profit. Businesses needs all those possible sales and possibly to reach out to all prospects out there. It may have its pros and cons but it is a time tested method. One thing is for sure, it will help your company a lot.

13Jun



There has been something of a revolution in the travel industry over the last few years, with the pace of change growing ever faster.

In order for a small or independent hotel, guest house or bed and breakfast to survive in this rapidly moving market, they need to adapt fast or face missing out on the global travel boom.

So what is driving this change? We have identified four key developments that hoteliers need to keep in mind when they are considering their hotel marketing strategy.

Faster Internet Connections

The web just got a whole lot faster. Thanks to the push for broadband, more people than ever before have a high speed connection to the internet. This gives them a connection to the world of web video.

For the savvy hotelier it means that cheap and easy web videos can be created that promote their hotel, their area and the main attractions in a way that would have cost tens of thousands of dollars just a few years ago.

Budget Flights

The growth in budget airlines is something of a double edged sword.

See, if you are one of the areas served by a low cost flight, you have been magically connected to a huge new potential customer base. This effect has fuelled travel from the UK to former Eastern Bloc destinations such as Prague and Budapest. Knowing where your customers are coming from means that you can create very targeted marketing messages for them.

On the other hand, for many traditional destinations such as Blackpool in the UK, the arrival of budget travel has only served to speed up the decline of the area as their traditional customer base heads off to more ‘exotic’ destinations where prices are generally lower.

Threat Of Terrorism

The threat of terrorism was responsible for many airlines facing closure just after the Twin Towers disaster of 9/11. Many Americans decided that travel outside of the USA was simply too dangerous and they chose to stay at home.

However, terrorism had an even bigger knock-on effect for the rest of the world, as airport procedures were made even more restrictive. As each threat occurs, the confidence in the traveling public suffers another blow.

What does this mean for the hotelier? Well, this depends on where your guests come from. You are likely to take a hit from anyone who needs to board a plane or cross a continent. But this is countered by a growing number of local guests who prefer to stay ‘closer to home’ and drive or catch the train to your resort.

Changing Travel Attitudes

Public attitudes to travel are changing. On one side we have the threat of global warming, which has convinced many to cut down on non essential travel.

On the other side we have a more adventurous traveler that wants to get off the beaten track and discover new adventures in far off destinations. The gap year students of today will become the family travelers of tomorrow so I can see this trend continuing for the foreseeable future.

Overall, the changes to the travel and hotel industry are going to continue, albeit at a much faster pace. But knowing what to expect and why, will help the savvy hotelier to keep ahead of the crowd.

30Dec



When a person is hungry, he wants to eat; and when he is thirsty, he will most definitely search for a refreshing drink. Now when a business is in need of an increase in their sales output, they look for ways to market their product and services. One marketing strategy that they look into is telemarketing.
 
Nowadays, no matter what scale of business a person owns, a telemarketing company is always there to help them out with their sales, among many other things. These companies provide excellent service when it comes to generating leads, setting appointments, gathering and verifying information, and most especially advertising a business’ product or service to their desired market. For these outsourced services, many have already “brought home the bacon” for their own businesses as they have already chiseled their promising future in unbreakable stone.
 
However, professional telemarketers have been seen as a negative asset to a business. Many would believe that hiring these experts are not entirely the best option when it comes to racking up sales. It is because dozens of today’s client and consumer market think that they are more of a nuisance than a benefit.
 
Because of all the negativity that is surrounding these telemarketing firms, business owner have second thoughts about outsourcing their marketing campaigns. As such, there are some questions that may arise above their heads about what are the capabilities of these professional telemarketers. Let us take a look at some of the more common questions being asked around about these telemarketing firms.
 
Question #1: Do these telemarketers mainly focus on completing a sale within a call?
 
Teleselling is not the only thing that B2B call centers offer. They offer various telemarketing services as well like lead generation, appointment setting, client profiling, data verification, event telemarketing and market surveys. Professional telemarketers have great telecommunication skills that allow them to provide different services.

Question #2: Are telemarketers pushy when it comes to finding client or consumer interest?
 
Truth to be told, there are some telemarketers that push prospects into a corner when searching for their interests. Being too pushy is can irritate the prospect and can cause them to be irate and slam the phone on the agents. These are the ones that should be avoided. These agents are calling on behalf of the companies, whatever they do will reflect on the business they are representing. 

However, not all telemarketers are alike. They should not be stereotyped. Professional telemarketers have a way of piquing the interest of the prospect without being too pushy or sounding like a salesman. B2B call centers train their agents well in order to deliver quality results. They focus on providing their clients qualified leads.
 
Question #3: Do telemarketing companies focus on contacting one market only?
 
No. Telemarketing call centers cater to different business industry. They have different departments for every market they work with. These call centers have their very own extensive database, in which they can use at their own disposal. This database holds hundreds, to thousands, to even millions of entries from different markets residing all around the globe. This list of prospects is then carefully categorized by industry so that business owners may precisely target their soon-to-be clients and customers by way of industry, profession, and even country.

With the right telephone marketing company, businesses are able to guarantee themselves of a successful marketing campaign and an increase of revenue. The growth of the company will depend on the success of their marketing campaign.

8Dec



Step 1) Have a VISION for your Small Business. What exactly do you want to do? What is the specific niche or demographic do you want to go after? The vision should be focused, clear, concise, and very specific. Without a clear vision for your small business, you’ll be shooting hither and thither. You need to spend a good deal of time and deep thought creating a clear vision for your small business. Large businesses–and if you become a large business–have the luxury of marketing themselves to many demographics. Think of how many demographics Coca Cola markets to. You, on the other hand, as a small business owner, need to go after one or two very specific niches in order to be successful. That brings us to step 2.

Step 2) Create MONTHLY FINANCIAL OBJECTIVES. How much money do you need to make in January? in February? In all subsequent months of the year in order to make your investment worth your while? These need to be realistic financial objectives based upon marketing objectives. Have a goal with each marketing strategy you undertake and track your goals to see if they come to fruition. If not, modify the means of achieving the goals. Don’t be a pie-in-the-sky dreamer who thinks that their 15 flyers in local grocery stores is going to bring in $10,000 in revenue in the month of December for example. Entrepreneurialism is for realists–not idealists. That brings us to step 3.

Step 3) Detail your MONTHLY EXPENSES. What will your expenses be in January? in February? in all subsequent months of the year? These expenses needs to be as detailed and as accurate as possible. Set up different categories and subcategories for each expense. That brings us to step 4.

Step 4) Be ACCOUNTABLE to your business plan for the whole year, especially to your monthly and yearly revenue as well as your expenses. Modifying your marketing strategy is understandable if it’s not hitting your goals after 3 months; however, your yearly financial goals need to remain consistent. We’re in small business to provide a good service and make a good living so, by all means, don’t sacrifice one for the other.

I’m a professional business book how to writer. I meet with a lot of professionals in different industries to research and write the how to books. One thing remains the same: all owners advise writing and keeping to business plans. Business plans keep you grounded and accountable, enough said.

Older Posts »